How to Fix Unresponsive Touchscreen in Windows 10

Gone are the days where interaction with digital devices is limited to physical buttons through keyboards, keypads, and mice. Physical buttons somehow limit the functionality of our devices. That is why touchscreen phones and computers were developed.

Touchscreen Windows 10 Computers

Being able to command your computer or smartphone by merely touching an area of its screen was an amazing feature years ago. But today, the feature has become so common that you can rarely see a person holding keypad phone because smartphones became so accessible that they are available at any price range.

The story is a little different with Windows 10 computers with touchscreen functionalities. Windows PCs with touchscreens are still pricey. And while smartphones are reasonable for all types of people, a touchscreen Windows 10 PC is not for everyone.

These types of PCs are mainly used by office receptionists, clinics, libraries, and studios, among others. In short, they are specialty products with specific purposes.

What Causes an Unresponsive Touchscreen on a Windows 10 Computer?

Although touchscreen devices are significantly easier to use and navigate, they are more sensitive and more prone to damages. Thus, extra care is needed when handling them.

An unresponsive laptop or Windows 10 touchscreen may be a result of minor or major issues. Here are some of the possible causes of unresponsive touchscreen:

  • Unclean hands
  • Computer errors
  • Dirty screen
  • Malware
  • Outdated drivers
  • Outdated system

Fix an Unresponsive Laptop or Windows 10 Touchscreen

Unless your it is physically damaged (cracked, broken internal connections), you can easily fix the unresponsive touchscreen of your laptop or Windows 10 PC. Listed below are the things that you can try.

1. Dry Your Hands

As simple as it may sound, an unresponsive touchscreen is sometimes just a result of wet fingers. This is because some types of touchscreens use capacitive materials to hold electrical charges. They respond to touch by changing the amount of charge at a specific point. Touching the screen with wet finger scatters electrical charge on more than a single point. Thus causing your screen to misbehave or to be unresponsive.

2. Restart Your Computer

A simple computer reboot can help resolve minor issues such as poor performance and misbehaving components.

(Read: Computer Maintenance Tips to Extend Your PC’s Usable Life)

3. Clean the Screen

Before you do anything drastic, clean the screen first. Dust and grime accumulate on the screen after some time of using it. Because of this, the sensitivity is affected, and it may result to an unresponsive touchscreen. Use a slightly-damp microfiber cloth in cleaning. Do not use soap or alcohol as these chemicals may damage your screen.

4. Run Troubleshooter

Windows has a troubleshooting tool that you can use to check and fix touchscreen problems on Windows 10.

At the Start Menu, search for and select Command Prompt. Type msdt.exe -id Device Diagnostic and press Enter.

The command will launch the Hardware and Devices Troubleshooter. Follow the instructions on the wizard.

5. Re-Enable Touchscreen

Go to Device Manager. Press the Windows key + R > type devmgmt.msc > OK. In the Device Manager, double click Human Interface Devices > right click HID-compliant touch screen > Disable > Yes. Now, on the same Device Manager screen, Right-click HID-compliant touch screen > Enable. See if your touch screen works. If not move forward.

6. Run a Virus Scan

A malware in your Windows 10 may be causing the touchscreen to stop working. Run a virus scan across your entire hard disk to verify if this is indeed the issue.

Windows Defender may not detect it, so you may have to use some other commercial antivirus software. If a malware has been detected, follow the instructions of the antivirus program to remove the malware. Restart your computer and test your screen to see if works.

(Read: Secure Your Home and Business Network Using Firewalls)

7. Update the Touchscreen Driver

An outdated touchscreen driver may also cause your PC’s touchscreen to become unresponsive.

Press the Windows key + R > type devmgmt.msc > OK. In the Device Manager, double click Human Interface Devices > right click HID-compliant touch screen > Update Driver.

(Read: Manage Windows 10 Updates to Avoid Potential Problems)

8. Calibrate the Touchscreen

Calibrating may fix your misbehaving touchscreen.

Go to Control Panel > Hardware and Sound > Calibrate the screen touch input. In the Display tab, click Calibrate. Follow the on-screen instructions to complete the job.

9. Configure the Power Management Settings

Windows 10 has power management to conserve battery.  It turns off power to some hardware devices, so your touchscreen may be affected by it.

Go to Device Manager > Human Interface Devices > double click the listing for HID-compliant touch screen; this will open a new window. Go to the Power Management Tab > deselect Allow the computer to turn off this device to save power > OK. Restart your computer afterwards.

Final Words

This guide can help you solve simple, and driver-related issues in your touchscreen. If the touchscreen on your laptop or Windows 10 PC is still not working after doing these steps, you may want to consult a technician to see if it has a physical defect. If it is still under manufacturer’s warranty, have it replaced by the shop, or seek advice from a trained technician.

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