Issues in Using Multiple Office 365 Accounts in One Computer

Office 365 was launched in 2011. It has always been the primary choice of businesses and individual users when doing office duties such as drafting documents, spreadsheets, and presentations, and other more advanced tasks.

However, there are some issues Office 365 users encounter from time to time, especially when using several Office 365 accounts on a single computer.

Here are some of these problems and their respective solutions.

Unusual Login Activities in Microsoft Office 365 Account

1. “Sorry, another account from your organization is already signed in on this computer.”

This error message appears when another user from your organization is signed into the same account.

To resolve this:

  1. Sign out from the other account.
  2. Restart your computer.
  3. Sign in with your account.

If this does not work, remove your account from Office 365, disconnect all associated services, and clear all the credentials that may have been cached in your computer.

2. Having to log out every time you want to switch accounts.

You only need to do this when accessing Office 365 through web browsers but not in desktop app. If you are using the desktop version of Office 365, you can easily switch between accounts without having to log out and log in all the time.

To add another account on your desktop Office 365:

  1. Launch an Office 365 program (ex: Word).
  2. Click on your name at the top right of the window and select “Sign in with a different account.
  3. After signing in, you will be able to switch in between accounts by clicking your name and selecting a different account.

To switch account in a web browser, log out from one account and log in to the other one.

Nevertheless, there is a simple solution to facilitate convenient account switching in a browser by using “browser profiles”.

Browser profiles work if you want to conveniently switch between Office 365 accounts, Most modern web browsers support browser profiles.

To keep things short, here are the links to create a browser profile in Chrome, Firefox, and Edge:

  1. Google Chrome
  2. Mozilla Firefox
  3. Microsoft Edge

After setting up browser profiles, you can log into an Office 365 account using your first profile, and to another account using your second profile, and so on.

3. Wrong account keeps logging in Office 365.

This happens when Office 365 opens the account of a previously logged-out user. Aside from being an inconvenience, this is a huge security flaw if you are sharing a computer with someone else. When this happens, malicious users could get into your account and gain access to sensitive data.

Microsoft does not have a concrete solution to this problem as of this writing (August 2020).

However, doing the following appears to work:

  1. Log out of your account.
  2. Clear the browser cache.
  3. Shut down the browser and restart the computer if possible; and lastly,
  4. Try to log-in to your Office 365 account.

Final Words

These are basic solutions to issues Office 365 users normally encounter. However, there are more problems that are prevalent in Office 365. For issues not mentioned in this article, you can visit Microsoft Support.

You might be interested: How to Install Microsoft 365 on Your Windows 10 PC; Microsoft 365: The Only Business Subscription You Need.

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